Frequently Asked Questions
Q: What types of forklifts do you manufacture?
A: We specialize in a wide range of forklifts, including diesel, electric, LPG, and warehouse equipment (pallet jacks, stackers) suitable for various industrial applications.
Q: How many manufacturing facilities do you have?
A: We operate 4 specialized factories in China, each dedicated to different product lines, ensuring high-scale production and strict quality control.
Q: Do you offer solutions for Small and Medium Enterprises (SMEs)?
A: Yes, we focus on providing cost-effective and reliable material handling solutions specifically tailored to the needs of SMEs worldwide.
Q: What are your primary shipping destinations in Europe and Eurasia?
A: We have extensive experience in shipping to Russia and EU countries, with established logistics partners ensuring safe and timely delivery.
Q: Can I pay in Chinese Yuan (CNY)?
A: Yes, we accept payments in CNY, which can help simplify transactions and reduce exchange rate risks for many of our international clients.
Q: Do you provide OEM services?
A: Absolutely. We offer comprehensive OEM services, allowing you to customize forklift specifications and branding to meet your specific market requirements.
Q: What quality certifications do your forklifts hold?
A: Our factories are ISO certified, and our products meet CE and other international safety and quality standards, ensuring top-tier performance and reliability.
Q: What is the typical lead time for an order?
A: Lead times generally range from 30 to 45 days, depending on the order size and customization requirements.
Q: How do you handle after-sales service and spare parts?
A: We provide full technical support and a global spare parts supply chain to ensure your forklifts remain operational with minimal downtime.
Q: Can you help with customs clearance for Russia/EU shipments?
A: Our logistics team provides all necessary documentation and support to facilitate smooth customs clearance in Russia, the EU, and other major markets.
Q: How can I verify the authenticity of your CE or EAC certificates?
A: You can verify our certificates by checking the certificate number on the official databases of the issuing bodies (e.g., the EAEU unified register for EAC). We also provide scanned copies with QR codes that link directly to the certification status.
Q: What is the process for VTB CNY settlement and its compliance?
A: We support CNY settlement through VTB Bank, ensuring high compliance for trade with Russia. The process involves signing a contract in CNY, providing the commercial invoice, and completing the payment through VTB’s dedicated channels to minimize conversion costs and regulatory delays.
Q: What does the “Retention of Title” clause mean in your contracts?
A: Our standard contracts include a Retention of Title clause, which means ownership of the goods remains with Fengde until full payment is received. This provides security for both parties during transit and delivery.
Q: What standard documents are required for export to Russia or Europe?
A: Typical documents include: Commercial Invoice, Packing List, Bill of Lading (B/L), Certificate of Origin, CE Declaration of Conformity (for EU), and EAC Certificate/Declaration (for Russia/EAEU).